Customer care
How can we help?
Quick answers about delivery and orders, and the fastest ways to reach the Cookin team.
Common questions
- Do you offer free delivery?
- Yes — delivery is free on orders over R650.
- When will my order be dispatched?
- Orders placed by 1pm qualify for same-day dispatch.
- How do I check my order status?
- Use the link in your confirmation email, sign in to your account, or send us your order number. Track an order
- Can I get advice before I buy?
- Absolutely — our team loves helping you choose the right tools. Message us or visit the shop in Ballito. Talk to us